Shipping FAQ

  • How do I get a shipping label?

    Enter your information into the “Sample Shipping” page of our website. A prepaid shipping label will then be emailed directy to you! Note that shipping labels wil be provided during regular business hours (M-F, 9AM-5PM).

  • How should I ship my samples?

    Complete the appropriate Chain of Custody form for your sample-type. Ensure that you bag samples individually using Ziplock bags, and that the bags are labeled corresponding to the information you’ve entered into the CoC. Package all samples along with the completed CoC into a standard FedEx envelope and affix the provided shipping label. Drop-off the package at your local FedEx pickup location.

  • When will my samples arrive at the lab?

    All sample shipments are ‘Priority Overnight’ service unless otherwise specified, meaning that they will arrive by 10:30AM of the day following the date of shipment.

  • Can I ship fewer than 10 samples?

    Yes! While you must ship a minimum of 10 samples to avoid any shipping fees, we will accept smaller shipments. Please be aware that a shipping fee will be added to your invoice if less than 10 samples are shipped within a shipment.

  • Are other shipping speeds available?

    We are happy to discuss how our shipping services can meet your needs. Please contact our office at (781) 347-3936 or Info@crystalanalytical.com

  • How much does shipping cost?

    We provide FREE prepaid shipping labels for shipments including a minimum of 10 samples. For shipments with less than 10 samples, a shipping fee will be added to your invoice.